Help & Support

You’re never on your own with fibodo.

The fibodo Help & Support experience is built to keep you moving. From first setup to day-to-day questions, you get clear guidance, practical resources, and real people who understand how your business works.

Whether you’re a solo coach or running multiple venues, we help you get the most from CORE – so the tech feels simple, and your team feels confident using it.

Help and Support Hero

How Can We Help You?

Choose the support option that works best for you

Raise a Ticket
Submit a support ticket and track your request through to resolution.
Get Started
Email Support
Send us an email and we'll respond within 24-48 hours.
Email Us
Phone
Speak directly with our support team for urgent issues.
Call Us

Support that Fits Around Your Business

We know your busiest times don’t always match “office hours”. That’s why fibodo combines self-service tools, step-by-step guides, and human support – so you can get answers in the way that suits you.

From onboarding and training to problem-solving and optimisation, our aim is simple: make CORE easy to use for every member of your team.

What It Does Best

Guided Onboarding

Get set up quickly with structured onboarding, best-practice templates, and clear checklists tailored to your type of business.

In-App Help & Knowledge Base

Access articles, how-tos, and walkthroughs directly from CORE – so answers are always just a click away.

Product Tours & Training

Give your team confidence with video tutorials, live walkthroughs, and training sessions that show them exactly how to use the tools they need.

Ticketed Support & Priority Help

Log support requests, track progress, and get updates from our team – with priority options for larger sites and multi-venue operators.

Proactive Success & Optimisation

Work with us to improve how you use fibodo – from smarter scheduling and pricing to better use of memberships, marketing, and reporting.

Why It Matters

Because powerful software only works if your team is confident using it every day.

fibodo Help & Support helps you:

  • Get up and running quickly with guided onboarding
  • Find answers fast with in-app help and articles
  • Resolve issues quickly with tracked support tickets
  • Continuously improve how you use CORE over time

A Partner, Not Just a Platform

With fibodo, you’re not just getting software – you’re getting a team that wants your business to grow.

We’re here to help you solve problems, unlock new features, and make sure CORE keeps working the way you need it to.